This is a sample page.
Overview
Company: YallaTopup (SMC-Private) Limited
Company Registration Number: 0303458
Email: info@yallatopup.com
Last Updated: 15-09-2025
At YallaTopup (SMC-Private) Limited, we sell digital products such as game keys, online vouchers, and digital top-ups. Since all our products are delivered electronically, there are no physical returns. However, we understand that technical issues or rare errors can occur, and we have a clear policy to handle such cases fairly.
1. No Return Policy
Because all items sold on YallaTopup are digital and instantly delivered, we cannot accept returns or exchanges once a product has been delivered, viewed, or redeemed.
- Please ensure that you review all product information carefully before completing your purchase.
- All sales are considered final once the digital code or item is delivered.
2. Refund Eligibility
A refund or replacement may only be issued under the following circumstances:
- The product received is invalid, damaged, or non-functional.
- The wrong product or region-restricted code was delivered.
- The product was not delivered within the expected time frame due to a verified internal system error.
Refunds will not be provided for issues caused by:
- Incorrect information entered by the customer (e.g., wrong email or account ID).
- Failed use due to customer’s device, region restrictions, or misuse of the product.
- Buyer’s remorse or accidental purchase.
3. Refund Request Procedure
To request a refund, please contact our support team at info@yallatopup.com within 24 hours of purchase.
Your request must include:
- Order ID or transaction number
- Proof of purchase (e.g., screenshot or confirmation email)
- A clear description of the issue
Once your claim is received, our team will review and verify the issue. If approved, the refund or replacement will be processed within 3–5 business days.
4. Delivery Confirmation
Once an order is marked as delivered and the product is accessible or visible to the customer, it is considered successfully completed and non-refundable unless proven defective.
5. Contact Us
If you have any questions about this policy or your order, please contact us at:
📧 info@yallatopup.com
📞 +923057837614