Q1: What products do you offer?
We offer a wide variety of digital top-ups and gift cards, including:
- Mobile recharge for international networks
- Gift cards (Google Play, iTunes, Netflix, PlayStation, Xbox, etc.)
- Game vouchers and wallet credits
Q2: How can I pay for my order?
We support multiple secure payment methods, including:
- Debit/Credit Cards
- Bank Transfers
- Local payment gateways (where available)
Q3: Is it safe to enter my payment details?
Yes. We use secure, encrypted payment gateways and do not store your full card or banking information.
🚚 Delivery & Timing
Q4: How long does it take to receive my gift card or top-up?
Most digital products are delivered instantly or within a few minutes after payment. Delays can occur due to verification or technical issues.
Q5: How will I receive my order?
Digital codes or top-ups are delivered:
- Directly on your screen after payment
- Via email (please check your inbox and spam folder)
Q6: What if I entered the wrong email or mobile number?
Unfortunately, we are not responsible for incorrect information provided during checkout. Always double-check before confirming your order.
🔁 Refunds & Issues
Q7: Can I get a refund for my order?
Due to the digital nature of our products, all sales are final. We do not offer refunds unless the product was not delivered or was invalid at the time of delivery. See our Refund Policy for details.
Q8: What if I receive an invalid or already used code?
Contact us at info@yallatopup.com with your order ID and proof. If the issue is verified, we will issue a replacement or credit.
🌍 Region & Compatibility
Q9: Are all gift cards region-free?
No. Some cards (e.g., Google Play, iTunes, Xbox) are region-locked. Make sure to choose a card that matches your account’s country/region.
Q10: Can I use a US card on a non-US account?
Most gift cards will not work on accounts from a different region. Please confirm your region before purchasing.
👤 Accounts & Support
Q11: Do I need to create an account to place an order?
You can order as a guest, but creating an account lets you:
- View order history
- Access past codes
- Get faster support
Q12: I didn’t receive my code. What should I do?
- Check your spam or junk folder
- Log in to your account and check order history
- If you still can’t find it, contact us at info@yallatopup.com
Q13: How can I contact support?
📧 Email: info@yallatopup.com
⏱️ Support Hours: 10 AM – 8 PM (Pakistan Standard Time)