Because our products are digital and instantly delivered, all sales made on YallaTopup are final and non-refundable once the digital item or code has been delivered.
No Cancellations After Delivery
- Once a digital code, voucher, or top-up has been issued, it cannot be cancelled, refunded, or exchanged.
- We do not accept returns for products that have already been delivered, redeemed, or viewed.
Exceptions
A refund or replacement may be considered only in the following cases:
- The code or product delivered is invalid, faulty, or non-functional.
- The item was not delivered within the stated timeframe due to an internal system error.
- The product was incorrectly delivered (e.g., wrong region or denomination).
To qualify for a refund or replacement:
- You must contact us within 24 hours of purchase.
- Provide clear proof of the issue (screenshot, transaction ID, or email confirmation).
YallaTopup reserves the right to investigate the claim and approve or deny refunds based on our internal verification results.
Contact for Support
If you face any issue with your order, please contact us at:
📧 [Insert support email]
📞 0302-37516761
We’ll respond within 24–48 business hours.